Customer Services

How To Order Neostar Products

You can order Neostar products from this site, if you have a Paypal account. Simply click the 'Buy This' button and follow the necessary steps once on the Paypal website.

Alternatively, you can order Neostar products from any of these stockists. They often offer great savings on our products. 

Guarantees
Whenever you buy a Neostar product from us direct or from one of our approved stockists, it will automatically come with a 12-month manufacturer's guarantee (extended guarantees apply on some products - part of the product feature list).

In the unlikely event that your product develops a fault, simply contact our Returns Department (details will be enclosed with product) to arrange the return. Our quality control department will inspect goods to verify fault. At Neostar's discretion, we will either repair or replace the faulty item. We will then send your replacement / repaired goods to you free of charge.

Returns and Refunds

Every Neostar product is covered by our 14-day trial period scheme. This means you have 14 days from the time you receive your order to decide whether or not you wish to keep your item(s).

If during the trial period, you decide that you do not wish to keep your purchase, simply contact us, return the item to us, and we will issue a full refund.

Whether you are returning goods because they are faulty and require replacing, or you are taking advantage of our 14-day trial period and wish to send an item back to us for a refund, it is very important that you contact us immediately by calling 0344 482 1100 (Please ensure you have your original orders details to hand so that we can trace you on our order system quickly). We will talk you through the problem with your product and will try to resolve it.

Environmental Policy

Waste Electrical and Electronic Equipment (WEEE) Regulations 2013

  •  The Waste Electrical and Electronic Equipment (WEEE) Regulations were implemented in the UK in order to protect our environment. Along with other retailers, we  have joined the Distributor Take-Back Scheme (DTS) which will allow you to deposit your old electrical/electronic items, free of charge, to recycling points set up around the country.
  •  Visit www.recycle-more.co.uk to find out where your nearest recycling point is. Unfortunately we cannot accept electrical items back for recycling. Instead we have contributed to the funding of an alternative network of UK recycling facilities as stated above.

 Waste Battery Regulations

  •  Under the Waste Battery Regulations, we are now offering a take-back scheme for all portable waste batteries. You can return your waste batteries to our business premises in person.
  •  Alternatively, you can find your local portable battery recycling facility at www.recyclenow.co.uk.